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recruitment manager

 recruitment manager

The role of  recruitment manager is to support the resourcing strategy of multiple CS locations in the ME throughout the year and during the critical peak period. The Hiring Manager will take full responsibility for all operational resourcing activities across egypt, dubai and jordan including leading local teams, mentoring them and building stakeholder relationship.

recruitment manager
recruitment manager

You will report into the recruitment Head of India & Middle East. You will be directly responsible for a team of recruiters, to motivate them to do their best. It will be down to you to plan and resource everything effectively to deliver for the peak hiring season and other periods of the year. You will drive numbers along with complexity of other recruitment metrics.

You will take part in site and regional initiatives; you will tackle complex problems that affect customers and work to resolve them with innovative solutions. You will be given a real opportunity to shape your area with ideas that could be rolled out across the amazon CS network. Whatever you focus on, it will be aimed at ensuring service excellence whilst continuously improving our processes.
You will participate in APAC level global projects, which are aimed at improving customer and candidate experience.

key responsibilities

Ensuring an effective attraction strategy is in place working with both agency partners and the local community.
Developing a culture of continuous improvement within resource management practices on site and in the wider network
Working in partnership with operational stakeholders to map the critical role requirements for the year. Once planned, work with operations, workflow, hr and L&D colleagues to ensure a structured recruitment, selection and training process are in place to successfully deliver the plan
Responsible for roll-out of initiatives into the Region
Responsible for capturing and reporting on metrics for the Region
Support operational planning by managing the roster management process for the site, ensuring that HRBPs, Operational Managers and Finance are aware of their roles within the process
Work with staffing agencies to develop robust and tested contingency plans for a number of eventualities including severe weather and short notice volume increases to the site
Ensure compliance with ME legislation including the relevant eligibility checking processes
Monitor and ensure each staffing agency meets agreed service level agreements through appropriate auditing of processes and quality management, escalating any issues appropriately. This includes the sharing of information pertinent to the safety and well-being of associates
Establish and help to maintain agency working relationships across all parties
Be responsible for production of metrics relating to associate resource
Review and establish causes for unfavourable trends in the metrics and provide and implement root cause analysis and solutions
Provide focus and direction to recruiters and recruiting coordinators.
Ensure that staffing agencies are effectively addressing Employee Relations issues in line with Amazon’s positive associate experience approach
Clearly articulate and facilitate the release and transfer process for temporary associates
Ensure that Agency Managers are trained in a timely fashion to support improving the associate experience.

The Successful Candidate Will Have

  • Bachelor’s degree, ideally in hr , industrial relations, or related field. Post-Graduation degree in hr  is preferred.
  • Direct recruitment experience at an operational and management level, with the potential to develop their career into other key hr  leadership roles.
  • 15+ years of experience in hr  along with key experience in recruitment at leadership level
  • Excellent communication skills, both verbal and written.
  • Strong people management skills.
  • The ability to manage detail, establish root cause and be able to extract and analyze data.
  • The ability to demonstrate effective problem-solving and analytical capability.
  • Thrive on change, inclined to operate with flexibility
The Successful Candidate Will Be/have


  • A sincere bias for action and passion about achieving results and process improvement.
  • An innovative business and recruitment thought leader with strong analytical acumen.
  • An enthusiastic team player with a strong drive to create a positive work environment.
  • Comfortable with high volume workload.
  • Strong solutions focus and be comfortable working in an environment, which demands strong results.

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