customer service jobs

customer service jobs

customer service representative

M&Z is hiring customer support heroes!
Are you hunting for a job that's both exciting and rewarding?
Now you can join " USA Account " as a Customer Service Representative
We are not an outsourcing company, we ARE THE COMPANY IT SELF :)

We are looking for:
- FLUENT English Speakers
- Graduates and Undergraduates ( GAP YEAR )
- Work Location: Cairo/Giza

Benefits:

apply for a job : https://bit.ly/2MIrk8a

اشترك الان لجديد لوظائف  تليجرام : https://t.me/yallanshghlb3d

customer service representative

The ideal candidate is a passionate communicator and proactively solving issues. You will be responsible for converting customers into passionate evangelists 

Responsibilities

• Execute key activities to meet business demand and customer needs globally such as order processing, preparation, price application, and order documentation
• Identify and assess customers’ needs to achieve improved satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Follow up on invoicing and ensure all invoices are done and collected in a timely manner
• Update CRM when required with relevant details
• Liaise with operations product availability and with Logistics timely dispatch

Requirements

• 3-5 years of Customer Service experience, preferably in the Chemical Industry
• Bachelor degree
• Excellent communication skills
• Ability to plan and prioritize work
• Accuracy in record keeping
• IT skills
• Language skills: Arabic and English, with Turkish language being a plus