call center agent vacancies

Ghrghar Group for projects is currently looking for a call center agent to join our company.

call center agent role and duties:

- Receive calls from customers and maintain a positive, empathetic and professional attitude at all times to ensure customer satisfaction.

- Handle various customers’ requests and inquiries and maintain a high level of customer satisfaction.

- Handle customers complaints.

- Responsible for customer follow-ups

- Assist in resolving customer inquiries/complaints.

- Use the available tools and systems to document customer requests and to provide the correct information and services.

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- Bachelor’s Degree in any field.

- Excellent communications skills.

- Good command of the English language.

- A minimum of 2 years’ experience in customer service

- Customer focus and adaptability to different situations.

- Excellent problem-solving skills.

- Strong phone and verbal communication, phone etiquette, customer focus, multi-tasking, data entry skills.

- Excellent user of Microsoft Office Applications.

- If you're interested kindly send your CV to nehal.emad@ghrghar.com mentioning the job title in the mail subject