quality assurance specialist

For a company in Heliopolis Want to hire a quality assurance

specialist

-Monitor the quality of the performance of the operations team and

ensure they follow quality standards.

- Monitors daily, weekly, and monthly reports to operations.

- Monitors either remotely or on a recorded basis and evaluates

agents performance (script,data, process consistency, product

knowledge) on the program level for voice and

non voice transactions ...

-Report quality violations if needed.

-Consult operations team members in any quality-related inquiries.

-Investigate complaints according to the investigation process and

send the outcome to the concerned team.

-Make Mystery Visits & Calls to ensure the quality of the service&

customer satisfaction.

-Appraise customers’ requirements and make sure they are satisfied.

- Monitor all operations that affect quality & customer satisfaction.

-Bachelor's degree from any university is a must.

-Excellent command of English language.

-Minimum 2 years of experience in the same function.

NB: This vacancy may require outdoor visits.

For interested candidates kindly send your updated CV's to

m.magdy@afs-egy.com with the job title in the subject.

Yalla Nshghl B3d