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nestlé egypt careers
nestlé egypt careers



Call Center Agent
Cairo, EG
Position Snapshot
Location: Cairo, Egypt
Company: Nestlé Egypt
Full-time

Position Summary

To manage all type of customer requests and solve or assign to correct owner. This role is also responsible for telesales whilst developing relationships with customers. 

A day in the life of...

•    Capture telephone demand within the service level agreement to drive efficiency in demand capture process for inbound and outbound processes
•    Professional and timely handling of all customer enquiries related to payment and orders by utilizing the 360 visibility tool
•    Assign correct owners to customer request based on identified reasons
•    Recording of customer feedback from all areas of O2C processes
•    Capture Voice of Customer and external surveys to learn customer perception and expectation
•    Provide basic technical solution and document requests by customer

What will make you successful

•    1 to 2 years of Customer service in similar market environment
•    1 to 2 years in Sales Customer Administration or Call Centre or Direct Sales
•    Operational experience in logistic functions (optional)
•    Experience working in strong team environment and able to use problem solving skills.
•    Excellent written and oral communication skills.


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