FOOD HÜG'S Alexandria

 FOOD HÜG'S  Alexandria

Customer Service Representative

About the job

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists 

FOOD HÜG'S  Alexandria

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms
• Identify and assess customers’ needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Handle Daily Sales orders and Refunds through Multiple Selling Platforms.
• Deal with Shipping Companies, Create Air Waybills for daily sales and Follow up on Deliveries.
• Take the extra mile to engage customers.

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work