Material Support Service Representative
Airbus Egypt Ltd
Airbus is a global leader in aeronautics, space and related services. In 2019 it generated revenues of € 70.5 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world’s leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.
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Material Support Service Representative |
Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.
Job Description
*** Egyptian National Only ***
A.Roles and responsibilities:
The MSSR is the central focal point for all matters related to Material Support Services at the customer’s site. As such, the MSSR should always be in the position to provide the highest possible level of Services and respond to and solve (when possible) all the customer´s requirements and needs related to Material Support being the natural interface between ADS and the Customer for any issue related to Material Services.
Attend to Final Customer/Operators’ daily/weekly meetings representing ADS Materiel Services Community (when requested) to discuss material needs, recurrent failures, removals and replacements, missing documentation and manuals updates.
Be responsible for the surveillance of the materials needed to guarantee the fleet or material availability, anticipate the spares needed and inform both, the customer and the central order desk.
Provide support to ADS Central Team when required in commercial assessments or technical support.
Prepare reports on all activities performed related to Materiel Services scope.
Prepare, report and analyse the orderbook, (Spares & Repairs).
Prioritize and escalate:
- Main Customer Priorities, Critical items identification.
- Customer Backlog, List of pending items per A/C.
- Customer at Risk orders.
- Quality issues.
- On ground A/C identification.
- Control and report to customer pending actions on Spares & Repairs process:
- Missing Data: Export Control, Transport Data, Material Data, Pending Core Units
B.Activities
Record all customer spares and repair demand in the system (taking into account the different criticality of the item) and perform the adequate follow up together with Central Team (when applicable) to ensure the on time delivery to the Customer.
- From 1 to 3 year experience in services, supply chain, logistics or material support.
- Leadership skills to coordinate different stakeholders.
- Ability to manage and define processes.
- Good knowledge of regulation related to Export Control and Custom clearance, in particular those applicable to Egyptian regulation.
- Resolute and problem solving experience and skills.
- Language
- SAP knowledge is desirable.
- IT: MS Office.
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