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Material Support Service Representative

 Material Support Service Representative

Airbus Egypt Ltd

Airbus is a global leader in aeronautics, space and related services. In 2019 it generated revenues of € 70.5 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world’s leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.

Material Support Service Representative
Material Support Service Representative

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Job Description

*** Egyptian National Only ***

A.Roles and responsibilities:

The MSSR is the central focal point for all matters related to Material Support Services at the customer’s site. As such, the MSSR should always be in the position to provide the highest possible level of Services and respond to and solve (when possible) all the customer´s requirements and needs related to Material Support being the natural interface between ADS and the Customer for any issue related to Material Services. 

Attend to Final Customer/Operators’ daily/weekly meetings representing ADS Materiel Services Community (when requested) to discuss material needs, recurrent failures, removals and replacements, missing documentation and manuals updates.

Be responsible for the surveillance of the materials needed to guarantee the fleet or material availability, anticipate the spares needed and inform both, the customer and the central order desk. 

Provide support to ADS Central Team when required in commercial assessments or technical support.

Prepare reports on all activities performed related to Materiel Services scope.

Prepare, report and analyse the orderbook, (Spares & Repairs).

Prioritize and escalate:

  • Main Customer Priorities, Critical items identification. 
  • Customer Backlog, List of pending items per A/C. 
  • Customer at Risk orders.
  • Quality issues.
  • On ground A/C identification.
  • Control and report to customer pending actions on Spares & Repairs process:
  • Missing Data: Export Control, Transport Data, Material Data, Pending Core Units

Be responsible for the overall performance of the local site regarding Materiel Services activities.
Use the appropriate ADS IT system (or systems) and update the appropriate Customer IT system (when applicable) to inform about any materiel movement.
Maintain updated all the information on the demand forecast, mainly related to scheduled activities.     
Provides first-line support to the Customer for interchangeability issues, applicability of P/Ns and any other technical issue that may arise.  
 In addition, when applicable, the MSSR will support the delivery/reception of IPLs, including:
Support to Customer regarding material orders
Support to Customer in spares reception including incoming inspection
Assessment of discrepancies identified, including on-site resolution (prior formal registration of a discrepancy)


Record all customer spares and repair demand in the system (taking into account the different criticality of the item) and perform the adequate follow up together with Central Team (when applicable) to ensure the on time delivery to the Customer.   

Manage and supervise the delivery of unserviceable/repairable items from the Customer to ADS’s designated Repair/Overhaul facility, creating and updating the necessary “Repair Notification” in ADS IT Tool. Provides feedback to the Customer for the estimated delivery date (EDD) of the serviceable unit. The MSSR shall notify to central order team on a case by case basis any problem or delay that might be identified at any stage of the repair order.
Upon resolution of the repair, closure in ADS systems and according to ADS procedures, the repair management process. 
 Detect and pursue the resolution of any blockage that may happen in the regular Repair process, notifying ADS Central Team about any bigger problem that may be identified, at any stage of the flow that may affect the Turnaround Time (TAT) of the repair and the Customer mission success
Anticipation of the materials needed for scheduled maintenance activities or planned deployments.
 Liaise with the Customer, ADS and the subsidiary, to ensure the timely delivery of serviceable items, following the Customer’s request. The MSSR will also ensure that the items are delivered with the appropriate shipping and quality documentation.
 Supports the reception and acceptance process of the material shipped, and provides a first-level support for the on-site resolution (with the support of ADS when needed) of any discrepancy found.
Handle all documentation related to “Export Control” controlled items, to ensure compliance and timely expedition of materials subject to such regulation. Perform all necessary checks related to ensure the compliance with all Export Control regulations, following Central Team (TASM) and Export Control Dept. guidelines.
Inventory guidelines definition, stock and stock out analysis and replenishment proposal according to historical data, customer input or PTC. For schedule maintenance, consumption analysis and anticipation.
C. Outputs
Delivers results as part of an organization within ADS Customer Services that provides the solution of the spares availability and the inventory optimization services.
 Contributes to the Customers’ fleet availability and support the FISS manager to ensure profit is achieved for the Company instead of penalties due to material unavailability as associated to each contract. 
 Ensures the minimization of discrepancies, anticipation of spare needed, avoidance of AOG transportation and any daily operative issue that improve the fleet operation.
Take care, increase and improve customer satisfaction (following customer communication manual).

  • From 1 to 3 year experience in services, supply chain, logistics or material support.
  • Leadership skills to coordinate different stakeholders.
  • Ability to manage and define processes.
  • Good knowledge of regulation related to Export Control and Custom clearance, in particular those applicable to Egyptian regulation.
  • Resolute and problem solving experience and skills.
  • Language
English: Negotiation level.
Arabic: Native or Fluent
Spanish: plus to have.
  • SAP knowledge is desirable.
  • IT: MS Office.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

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