Customer Service Section Head
A Leading company for Ceramic, Porcelain and Sanitary ware
is looking forward to hire a
(Customer Service Section Head)
Job location:- Maadi, Cairo-Egypt
 |
| Customer Service Section Head |
Job Description:-
- Follow up service offices in the branches, record bills, book
transportation, and accurately collect data.
- Putting customer registration on the CRM system and following up
on the accuracy of registration.
- Follow-up of the reception records. Covering clients in the
branches and making sure of any deficit in order not to disrupt the
workflow.
Follow up on pending invoices
Follow up on customer delivery on a daily basis with the transport
office and the timings for customer receipt and accuracy.
- Receive data and its data, discuss it, solve it, discuss and confront it
- Review with the branch managers regarding the daily workflow in
customer service, as well as customer complaints in the branches.
- Follow-up to the Internal Coordination Department and everything
related to the clients' receipts from breakage and the rest of our party
and goods with defects.
-Follow up on all complaints related to products.
- Follow-up of the installations section, the management table, the
technicians, the questionnaires of the installations and the problems,
if any.
- Follow up the brands and promotions by reporting all customer
service, reception and call center to them.
- Follow up on the call period to find out how to start the
communication channels between the company’s employees and the
call center if needed.
Requirements:-
- Proven working experience as a Customer Service Manager in
retail is a must.
- Experience in providing customer service support.
- Excellent knowledge of management methods and techniques.
- Proficiency in English.
- Working knowledge of customer service software, databases, and
tools.
- Awareness of the industry’s latest technology trends and
applications.
- Ability to think strategically and to lead.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Customer service orientation.
- BS degree in Business Administration or related field.
If you are interested kindly send your updated CV to
Recruitment@ahmedelsallab.com
Please mention the job title in the subject line.
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