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Customer Service Section Head

 Customer Service Section Head

A Leading company for Ceramic, Porcelain and Sanitary ware 

 is looking forward to hire a

(Customer Service Section Head

Job location:- Maadi, Cairo-Egypt 

Customer Service Section Head
Customer Service Section Head

Job Description:-

- Follow up service offices in the branches, record bills, book 

transportation, and accurately collect data.

- Putting customer registration on the CRM system and following up

 on the accuracy of registration.

- Follow-up of the reception records. Covering clients in the 

branches and making sure of any deficit in order not to disrupt the 


Follow up on pending invoices 

Follow up on customer delivery on a daily basis with the transport 

office and the timings for customer receipt and accuracy.

- Receive data and its data, discuss it, solve it, discuss and confront it

- Review with the branch managers regarding the daily workflow in 

customer service, as well as customer complaints in the branches.

- Follow-up to the Internal Coordination Department and everything

 related to the clients' receipts from breakage and the rest of our party

 and goods with defects.

-Follow up on all complaints related to products.

- Follow-up of the installations section, the management table, the 

technicians, the questionnaires of the installations and the problems,

 if any.

- Follow up the brands and promotions by reporting all customer 

service, reception and call center to them.

- Follow up on the call period to find out how to start the 

communication channels between the company’s employees and the 

call center if needed.


- Proven working experience as a Customer Service Manager in 

retail is a must.

- Experience in providing customer service support.

- Excellent knowledge of management methods and techniques.

- Proficiency in English.

- Working knowledge of customer service software, databases, and 


- Awareness of the industry’s latest technology trends and 


- Ability to think strategically and to lead.

- Strong client-facing and communication skills.

- Advanced troubleshooting and multi-tasking skills.

- Customer service orientation.

- BS degree in Business Administration or related field.

If you are interested kindly send your updated CV to

Please mention the job title in the subject line.

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