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british council jobs - Support Coordinator

british council jobs - Support Coordinator

About us:

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

british council jobs - Support Coordinator
british council jobs - Support Coordinator

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

YL Support Coordinator

Date: 10-Dec-2020

Location: Cairo, Middle East and North Africa, EG

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Role Title: YL Support Coordinator – Agouza, Egypt

Pay Band: H/4

Location: Agouza- Egypt

Contract type: 1 Year Fixed Term Contract

Closing date and time: 31 December 2020 (23:59 CET Time)

Salary:7709.87 EGP per month

Please note that all applications for this post should be submitted in English.

This role is open to candidates who have the right to work in Egypt

You will be accountable for:

Account abilities, responsibilities and main duties:

Operational & People Management:


  • Coordinate Teaching Centre Assistants (TCA) coordinators at designated teaching centres in Egypt
  • Coordinate work schedules for all Teaching Centre Assistants according to British Council policy, in coordination with Head of Young Learners and Young Learner Programme Managers in designated teaching location.
  • Ensure all TCA documentation throughout Egypt is fully compliant with British Council policy.
  • Implement schedules for TCAs in compliance with the Deployment team
  • Ensure the accuracy of pay claims for TCAs working in designated Teaching Centre.
  • Support TCA coordinators in preparation of pay claims for TCAs to ensure salaries are paid in a timely and accurate manner.

Assist with Recruitment for the TCA programme, liaising with Human Resources:


  • Advertise for TCAs on appropriate channels to an appropriate time frame
  • Screen candidate applications
  • Coordinate interviewers and supervise selection of candidates
  • Ensure documentation of interviews completed and filed

Coordinate and deliver Induction, briefing and training with support and direction from the Human Resources and local training teams:


  • Plan induction of new TCAs, including training on roles and responsibilities for designated centre.
  • Arrange British Council mandatory training for new TCAs and monitor completion.

Ensure Child protection (CP) policy compliance across TCA team


  • Ensure all TCA staff in designated centre are compliant with mandatory online CP training
  • Ensure all TCA staff in designated centre undertake CP Training during induction
  • Support TCAs in designated centre with resolving CP incidents, ensuring agreed actions are undertaken and information is fed back to the Egypt CP focal points in a timely fashion

About You (essential requirements for the role):


  • Fluent level of spoken and written English at C1 level
  • Advanced level of spoken and written Arabic B2
  • University Degree or equivalent

Desirable requirements for the role:


  • Experience in an administration / customer services / Human resources/ personnel management field.

Equality Statement


The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies. 
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

The British Council is committed to safeguarding children, young people and adults who we work with.


We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.


Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.


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