القائمة الرئيسية

الصفحات

customer service representative jobs

 customer service representative jobs

International Flavors & Fragrances Company Location Al Jīzah, EG

Job Description

Order Management:

  • Coordinate with sales team and customers to collect their forecast or sales orders on monthly /quarterly basis to update the Planning system for RM ordering.
  • Share the ORAC (Order Acknowledgement) or Proforma Invoice with Sales/Customer as request.
  • Track order-fulfillment progress and proactively communicate exceptions if needed to the management and then the customer.
  • Close follow up on the customer complaint to handle any issues related to return /price discrepancies.

  • customer service representative jobs
    customer service representative jobs


Logistics Management

  • Book the container , Send FSD (Final Shipping Declaration) with the correct data as per the invoice & all customer data (shipping address -consignee -goods details) + VGM (Verified Gross Mass) to awarded freight forwarder after container loading with the correct data.
  • Supervise and monitor the loading activities with warehouse team & Freight Forwarder to finalize all export process.
  • heck the correctness of draft B/L or AWB received from the assigned freight forwarder and send confirmation to enable the freight forwarder to issue final version .


Job Requirements


How you will spend your time:

Export Documentation Management

  • Prepare COH (Certificate of Health) before the shipping with fulfillment all the necessary data
  • (Batches -Production/Expiry date -tariff code -flavor name).
  • Prepare COO ( Certificate of Origin ) and finalize its legalization /certification with the Government Export & Import Control Authorities and Chamber Of Commerce according to customer requirements.
  • Prepare all SAP document and prepare any extra requirement as per customer request.
  • Scan and send copies from the set of all original shipping document to the customer /sales /Agent
  • Create the required export documents for regular Creation Lab Samples.

  • Delivery Management

  • Ensure delivering Invoice and Packing List to be attached with the container upon loading.
  • Add L/C (letter of credit) details to invoice and COAs and prepare the mandatory data as per L/C details.
  • Manage inspection when requested by Customer and with all legalized documents.
  • Preparing labels for samples for NFSA/Health Authorities and follow up with Admin Team to deliver them to health office and get results.
  • Ensure full coordination with RM & Production planning for production availability in order to meet customer requested dispatch date.

  • Required Skills & Experience

    • Bachelor’s degree in Commerce , Engineering , Supply Chain or any relevant field.
    • 2-4 years’ experience in a similar position, preferable in FMCG or pharmaceutical industries.
    • Supply Chain Management (SCM) certification(s) will be an asset.
    • Very Good / Excellent command of English (written and verbal).
    • Very Good computer skills, preferable having ICDL certificate.
    • Very Good Knowledge of (MS Word, Excel and PowerPoint)
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