القائمة الرئيسية

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 HR Ops Coordinator- Other Benefits

HR Ops Coordinator- Other Benefits
HR Ops Coordinator- Other Benefits


HR Ops Coordinator- Other Benefits


Job Description
  • Administer severance process back office operations (Data Integrity/Inter-departmental coordination/Documents generation/dispatch/reporting).
  • Develop and update enrolled list (Life insurance, Executives’ medical insurance, Delta insurance).
  • Process quarterly invoices (Life insurance, Executives’ medical insurance, Delta insurance).
  • Coordinate executives’ medical cards issuing process.
  • Finalise life insurance claims (death and disability cases) in coordination with finance and field teams.
  • Process one time payments (Iftar/Eid/etc..).
  • Work with TR team on wellness campaigns activation and communication.
  • Deliver services at the defined at the SLAs/KPIs and drive operational efficiency and continuous improvement.
  • Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs.
  • Partner with team to execute plans to improve customer satisfaction with a focus on processes.
  • Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organisation.
  • Manage escalation and takes ownership for ultimate issue resolution.
  • Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed.
  • Ensure knowledge management platform is updated.

Qualifications/Requirements

HR Shared Services process and SLA management experience.
Service management and ticket management system experience.
Process management and continuous improvement with a focus on optimisation and productivity.
Technical / Functional Skills & Knowledge of HR Tools and Interfaces.
High level of accuracy and attention to details.
Relocation Eligible: Not Applicable
Job Type: Regular
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