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 customer services jobs


customer services jobs
customer services jobs


customer services jobs

1-Customer Services Specialist

If a customer experiences a problem using a Dell Technologies product or service, the Customer Services team has the knowledge at their fingertips to answer their questions – by phone, email, chat or online. Building great relationships with customers, we make a real difference. We also establish the systems that provide solutions to questions and problems. What’s more, we report issues to design departments to make sure Dell Technologies continues to provide products that are better than ever. To keep up with constantly evolving technology, the team is fully trained whenever a product is upgraded or launched.

Join us as a a Specialist on our Customer Services team in [Location] to do the best work of your career and make a profound social impact.

Key Responsibilities
As part of our Customer Services team you will be the customer advocate, ensuring complex issues are dealt with quickly and effectively, while managing the customer’s expectations. You will become an expert in Dell Technologies products, solutions and capabilities, experimenting with new innovations and discussing best practices with your team.
You Will

  • Respond to and resolve customer queries through multiple communications channels
  • Increase customer satisfaction and build loyalty through providing best in class personalized customer support
  • Provide support to leadership to effectively improve the overall service levels provided to the customer
  • Have the opportunity to provide coaching, guidance and direction to other team members

Essential Requirements

  • Customer focused
  • Complex problem-solving skills
  • Ability to articulate and simplify customer issues and solution
  • Strong communication skills & phone etiquette

Desirable Requirements

  • Solid experience in a customer facing role, providing remote IT support

Dell Technologies is a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live and play—providing customers with the industry’s broadest and most innovative technology and services portfolio. We value our customers, winning together, innovation, results and integrity. Grow your career with a highly competitive salary, bonus programs, world-class benefits and unparalleled learning and development opportunities— all at a company that is proud to be diverse and inclusive. Learn more on how we are closing the diversity gap here.
Closing date: xx xxxxxxxxx 20xx.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.

To Apply : https://dell.to/2IFgi1v


customer services jobs


2-Associate Customer Service Specialist

MAIN PURPOSE OF JOB
To enhance the Medtronic customer experience at every customer contact point. The role will be orientated between front office customer facing activities and back office administrative activities. The role will encompass varied functions from speaking with customers directly, to drafting and issuing service documentation. The role will work closely with all aspects of technical service and at times the sales and marketing organisation.

Main Job Duties/Responsibilities

  • To provide an initial first point of contact for all incoming communications into the Technical Services Department.
  • Open Jobs in the system and assign to relevant engineers
  • Providing communication with event team for tech training's
  • Communicate with the Field Service team to assign field workload.
  • Follow up the S&R SOP, EHS and Quality Procedures
  • To support the trainer on the training materials
  • To raise the PO for the TS operation needs
  • Create Quotation
  • Create Invoices
  • Business reports management
  • General Administration duties required to enable the business to function
  • SP Replenishment
  • Trunk stock management
  • Service Contract Management
  • Send & Receive the equipment

Job Qualifications

  • Graduated from Business Administration or Public Relation.
  • Working in a customer service environment
  • Experience using tools such as Word, Project, Excel, PowerPoint, Visio and/or Adobe Acrobat, and Internet search engines
  • Ability to work remotely, with limited supervision.

Essential

JOB EXPERIENCE

  • More than 2 years relevant experience in CS or similar position
  • Typically resolves problems using existing solutions
  • Business Telephone skills
  • Strong Arabic written and verbal communication skills. English language skill also highly desired
  • Passport or Visa allowing for worldwide travel
  • Contributes to process improvements

Desirable

  • Experience in working in the hospital setting and knowing the organization of the different departments (procurement, theatre, service engineers etc.)
  • Familiar with ISO quality management systems
  • Working with Net Promoter score
  • Contract Management
  • Able to work in a team or on an individual basis.
  • Experience in SAP or similar systems
  • Have worked in an organization that drives customer intimacy through the use of systems such as Net Promoter Score philosophy and system and experience of using within the customer service sector.

Skills/Competencies
Customer Focus
Is dedicated to exceeding the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; Establishes and maintains effective relationships with customers and gains their trust and respect.
Business Acumen
Knows how business works. Knowledgeable in current and future practices and trends and information affecting the medical devices business. Is aware of the competition and how strategies and tactics work in the marketplace. Can identify business and commercialization opportunities and can sell.

Drive for Results
Can be counted on to exceed goals successfully. Steadfastly pushes self and others for results Able to communicate and drive the team to achieve goals.
Problem Solving
Uses rigorous logic and methods to solve difficult problems with effective solutions. Is excellent at honest analysis. Looks beyond the obvious and does not stop at the first answers.
Technical Learning
Naturally inquisitive with all things technical and seeks out technical challenges and comes to solid fixes. Seeks out opportunity to learn and develop.
Planning And Priority Setting
Sets objectives and goals. Develops meticulous schedules and constantly reviews as other priorities arrive. Anticipates and adjusts for problems and roadblocks. Is not afraid to escalate to get resolution of roadblock. Identifies the critical few for self and others easily.
Decision Making
Gather information, evaluate and act, make critical decisions effectively, often without full information. Review and update as required to ensure business performance continuity and customer focus at all times
Innovation
Constantly update knowledge of business, competitors and technology to identify opportunities to improve the value of the Covidien customer experience. Implement changes effectively and measure affects
Action Orientated
Enjoys hard work. Is action orientated and full of energy for the things that he or she sees as a challenge? Not fearful of acting with a minimum of planning. Has the confidence to act. Gets on and seizes opportunity.
Time Management (includes Priority Setting / Delegation)
Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
Conflict Management
Manage conflict in a positive manner by reading situations quickly, exercises focused listening and resolves issues quickly and fairly through co-operation.
Communication

Ability to communicate effectively, show empathy. Strong listening skills and be able to manage difficult conversations.
Travel Required: Flexibility to travel frequently, sometimes more than 5% of time - including frequent international travel
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

To Apply : https://bit.ly/31e97n5


customer services jobs

3-National_Customer Service Assistant-Information Desk

About Al-Futtaim Private Company LLC

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives . Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
About Al-Futtaim IKEA

GROWING TOGETHER...
We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.
Job Purpose
To oversee and provide support on the Info desk, in order to assist customers in a friendly and professional manner.
Key Accountabilities

  • Handles routine customer complaint promptly and courteously.
  • Ensure that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction.
  • Makes announcements and pages the person the visitors have asked to see.
  • Ensures Customers bags are stored safely and security.
  • Ensures all customers’ queries are attended to in a professional manner.
  • Ensures Shopping tools and catalogues are available for the customers.
  • Provides bags / trollies as appropriate.
  • Ensure all system procedures are adhered to as per policy / procedure.
  • Suggests improved ways of working going forwards.
  • Understands the impact of increasing sales with Shopping Tools.
  • Briefs the Duty Manager on complaints that require management assistance.

Job Context

  • Improving the Customer service in the store and answering customers queries
  • To represent IKEA brand at the required level

Minimum Qualifications And Knowledge

  • High School

Minimum Experience

  • 2 years in a similar role.

A few more things for you
Interest? Then please join us for a rewarding career journey!
We are here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click, “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

To Apply : https://bit.ly/3j0LYLb

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