القائمة الرئيسية

الصفحات

 customer service manager jobs

LEO Pharma Company Location Cairo, Egypt

Overall Objective

This position will manage all incoming orders and customer service inquiries. Act as a liaison, provide product/services information and resolve any emerging problems.


customer service manager jobs

The person will be handling: Algeria, Egypt, Kuwait, Jordan, Oman, Lebanon, Yemen, Bahrain, Qatar, Morocco, Tunisia, F.S Africa, Iraq, Palestine, Ethiopia, Libya and Sudan.

customer service manager job description

Job Responsibilities:

·Enter all sales and sample orders from customers in our ERP system according to forecast, ensuring that correct item numbers are used and that order confirmation match customer PO in value and products.

·Ensuring order confirmations are send to our customers within the agreed timeline and according to the current policies.

·Monitor orders and manage changes until they are ready for delivery.

·Support stakeholders and customers as 'one point of contact' in relation to all production/order management, i.e. handle all daily operation in co-operation with the relevant stakeholders.

·Monitor and ensure billing documents are processed and send to our customers.

·Handle all after sales inquiries (Credit Notes, Complaints, Recalls, Delivery issues, Information requests, Expired Products) from customers, as well as support quality in relation to recall situations or other product complaints according to the effective SOPs.

·Ensure compliance according to our third party compliance policy and by performing agreed internal controls in due time.

·Strive for highest possible delivery performance for the company's internal and external customers with emphasis placed on distribution quality and flexibility.

·Ensure order and structure in all documents, files and emails related to tasks and area of responsibility in accordance with agreed standards in LEO in order to ensure audit readiness.

·Address, and, if necessary, drive, various ad-hoc tasks/projects related to area of responsibility and in agreement with the senior team leader.

·Ensure that all tasks are always conducted in accordance with LEO Code of Conduct and in compliance with current GMP/GDP guideline.

·Participate in audits, inspections and meetings where needed.

·Delivering core operational objectives within Customer Service

·Works independently or as part of a team to apply subject matter knowledge in the delivery of owned tasks.


Education Background:

Graduate degree in Logistics or Supply Chain management      


Experience:

·3-5 years of working experience & preferably in Pharmaceutical Industry demonstrating a high level of product and processes knowledge

·      Previous experience in OtC (order to cash) in B2B

·      Business or supply chain experience

·      Experience in Multinational Companies

·      Good knowledge of Middle East markets and/or African markets.


Language & computer skills:

·      Excellent use of English language, both written and spoken

·      Excellent use of French language, both written and spoken          

·      Basic finance knowledge: including finance analysis, reporting and performance Vs KPIs

·      Microsoft Office experience very good.

·      SAP experience


·      Behavioral Competencies, values and mindset:

·      Strategic Mindset and Customer Focus

·      Action Oriented

·      Plans and Aligns

·      Customer Focus

·      Fast Learner

·      Decision Quality

·      Courage

·      Very independent but still a team player

·      Positive attitude

·      Problem solver

·      Customer centricity

·      Patience

·      Collaborative / Communicative

·      Well organized / structured

·      Detailed, quality and result oriented

·      Cultural understanding of the markets

·      Comply with LEO policies and guidelines.

·      Accountable

·      Ownership


To Apply : https://bit.ly/3kE2u57

هل اعجبك الموضوع :

تعليقات

التنقل السريع