القائمة الرئيسية

الصفحات

 Customer Order Specialist

We are Signify, formerly Philips Lighting.

We’re the world leader in lighting for professionals, consumers and for the Internet of Things. Our passion for sustainability makes us one of the top 10 greenest companies in the world.

See #Signify Life through the eyes of our employees!

Working as a Customer Order Specialist at Signify is dynamic. We’re greater together through peer learning in our globally diverse team, with different backgrounds and nationalities.


Customer Order Specialist
Customer Order Specialist


You’ll be part of the Signify Supply Chain team at Egypt and drive the following:

  • Accept and validate sales order by checking references and validating relevant information
  • Check availability of order and prepare delivery proposal; where needed select proposed alternatives and update order status
  • Screening of complex orders (specials) regarding technical content and commercial correctness.
  • Managing specials, combined shipment, missing or dead on arrival.
  • Managing sales orders up to delivery to forwarding.
  • Monthly reporting of order receipts, deliveries, sales and stock levels.

  • What You’ll Do

  • Pre-screening of complex orders: Analyzes the order in SAP based on the commercial catalog with data from the technical catalog. Imagines what the customer wants to do with the system. Analyzes discrepancies between order and catalog. Determines with which functionality the wishes of the customer can be realized. Decides if the functionality through the catalog cannot be realized that it concerns a 'special'. Attunes with Sales. Passes the order to Production Planning.
  • Treatment specials: Draws-up Special Order report. Describes what the customer wants, where it differs from the commercial catalog and formulates possible solutions. Discusses this with Line Manager / Product Marketing / Development / Production Preparation / Planner / Q & R.
  • Adapts the technical content of the order
  • Sending special orders: Receives ready signal of Manufacturing planner.
  • Orders for goods to pack and send.
  • Dead on arrival claims: Logs the error, examines whether the claim is justified.
  • Requests the internally responsible to deliver substitute goods. Creates an invoice and lets the order be shipped.
  • Managing Returns: Receives from Sales the request for goods to be allowed to return. Checks what material is still useful.
  • Interprets the procedures and determines the amount to be credited. Draughts a Return Authorisation Report lists the materials to be returned and justifies the credit amount.
  • Individual contributor role
  • Initiates & runs improvement projects.
  • The required functionality of the customer order cannot be fulfilled with the technical catalogue.
  • Analyses the specifications of the customer order.
  • Makes a selection out of partly contradicting requirements to obtain the most optimal solution for the configuration
  • Knows how to run improvement projects.
  • Knows the technical- and commercial catalogue to translate commercial orders to actual technical feasible orders.
  • Is abreast of the procedures for logistics, planning, production, transport and installation.
  • It concerns multiple activities and coordination within the organisation.
  • Direct technical contact with sales and consultation with internal and external parties.
  • Guides and coaches less senior customer order specialists

  • What You’ll Need

    • Bachelors’ degree in operations/technology
    • Ability to work independently in the performance of own work and takes decisions with regard to planning, execution and quality.
    • Working with an emphasis is on finding the optimal solution, not the quantity / number of orders.

    What You’ll Get In Return…

    • Extensive set of tools to drive your career, such as a personalised learning platform, free training and coaching

    What We Promise

    We’re committed to the continuous development of our employees, using our learning to shape the future of light and create a sustainable future.

    Join the undisputed leader in the lighting industry and be part of our diverse global team. #WeAreSignify #SignifyLife

    Any and all information you share with us as part of your application procedure will be assessed during the application process

    Please be informed that unless our vacancy explicitly references a third party recruitment agency, Signify does not engage with third-party agencies. Applications should be made directly to our career site.

    To Apply : https://bit.ly/37tbQwV

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