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11-9-2020 - LinkedIn Jobs


11-9-2020 - LinkedIn Jobs
11-9-2020 - LinkedIn Jobs

Marketing Research Executive

You’re looking for fulfillment, we’re looking for You!

Marketing Research Executive

As a Marketing Research Executive, you will be supporting our business by providing market insights through tracking our brands, our business performance and our competitors’ performance in the market.

About The Job

As a Marketing Research Executive, you will be doing the following activities
Handling the marketing research for Danone Egypt’s Early Life Nutrition category.
Preparing and presenting the monthly topline (Sales & Marketing) report.
Preparing summary of the main findings on the monthly performance and sharing it with the management.
Creating purchase orders on the system and tracking financials and budget spending.
Handling all brand and performance tracking, and partner’s feedback evaluation.
Managing the day to day process of the ad-hoc tasks which include (brief writing, briefing the agencies, deciding on the sample, attending FW, revising the report, integrating with internal data and sharing a summary of main highlights to the internal client)
Attending business reviews and working with the team on preparing slides to support their visions and plans.
Taking initiatives and formulating studies to add value and provide better understanding to the business

About You

To be able to achieve the above and be successful in this role we believe you need to have
Education Bachelor’s Degree in Business.
Location Danone Cairo HQ.
Languages required Excellent Arabic & English - spoken, written and reading.
Experience 2 years of marketing research experience.
A pharmaceutical background (business or educational) is a plus not a necessity.

About Us

Danone’s mission is brining health through food to as many people as possible and we want to invite people to join the movement for a healthier world. We recognize the power of people have to impact the world through daily choices. Each time we eat and drink, we vote for the world we want to live in. We believe a healthy body needs healthy food. And healthy food needs a healthy planet and this is what our new signature One Planet One Health embodies.

What we offer?

You will get the opportunity to work on the client side of the marketing research process, while having the space as well to supporting the marketing team in building the strategy of the brands based on the market insights you formulate.

We believe everyone has talent, something which comes natural to you. Your uniqueness is something which brings both excellence as well as energizes you.

Don't hesitate to get back to us for any inquiries.

To Apply : https://bit.ly/32mvs31

11-9-2020 - LinkedIn Jobs

Delivery Station Manager

Amazon Company Location Alexandria

Description

We are Amazon: we pioneer. Since opening our virtual doors in 1995, we’ve been pushing the boundaries of possible further and further.

Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer-centric company on Earth..

As we continue to grow, we are keen to speak to experienced operators. These fast-moving facilities sit at the heart of Amazon’s rapidly growing Operations network, and are where we manage our fast-moving parcels.

Our Delivery Stations work as smart as they can to continuously delight our valued customers with their products: our top-line vision is to remove all effort on behalf of our end-users, while continuing to exceed everyone’s expectations whenever we can.

To manage the operation activities, delivering best in class service to its customers by managing an efficient operation and ensuring timely, accurate and cost effective delivery of customer shipments.


Basic Qualifications
Degree Qualification or equivalent
Direct management experience, comprising both a salaried workforce, hourly and agency strong workforce, in a logistics, manufacturing, engineering, production or distribution environment
Experience with planning, performance metrics, process improvement, and lean techniques
Experience with the full staffing life cycle, including interviewing, hiring, performance management, promotions, and terminations
Strong analytical capability; track record of digging into data and finding solutions for a variety of operational problems
Flexibility to work a variety of hours as business demands, including overnight, weekends and holidays
Excellent communication skills (including local language and English, written and verbal)
Experience managing third party resources on a regional/national scale
Experience managing contingent workforce in a business with peak season
Preferred Qualifications
Masters in Business Admin
Previous experience with courier company
Familiarity with mainframe computers and/or PC applications.


11-9-2020 - LinkedIn Jobs

Customer Service Manager

Bühler Group 
We at Buhler Cairo looking for Customer Service Manager to proactively plan the customer journey enabling new business development from all fronts (CS & SMB) by working with relevant teams and to Ensure the budgeted Orders Release & Turnover for CS business are achieved.

Tasks
• Proactively plan the customer journey enabling new business development from all fronts (CS & SMB) working with relevant teams
• Promote sale of spare parts, plant/machine retrofits and value added services (traditional and digital) to existing Buhler customers and potential new customers as per CS strategy 2025
• Actively identify other possible business opportunities to help boost the business working with internal and/or external sales teams.
• Build and maintain collaborative relationships with customers and customers’ employees. Responsible for CS sales in the country.
• Lead and develop strong Service team: manages and plans sales activities (sales calls, training classes on customer site, technical service calls…) He will be the interface to the back-office and the Center of Competence. Ensures the communication between the Service staff and the Sales Account Managers. Develops CS strategy for the Midterm Planning/Budget and consequently controls the figure and manage costs of the CS activities.
• Ensures the required marketing intelligence in the assigned areas (market potential, competitor activities, customer trends, etc.), and report feedback to the supervisors, as well as to the relevant roles in the Competence centers;
• Identify and resolve client concerns, either in first person, as well as delegating and sponsoring the best colleagues for the demanded purpose.
• Promote widely digital services as daily part of the CS portfolio and activities.
• Other duties as assigned.

Required qualifications
• Higher technical education with further training in Customer service
• University Engineering degree
• Experience as technologist and/or engineering project manager is an added advantage

Preferred qualifications
Skills and Knowledge:

• Minimum 8-10 years of experience in the industry, including experience in his field of specialization
• Insightful, able to collaborate with other management team members in developing strategy and implementing business plans
• Proven ability to work in a matrix organization
• Has the ability to conduct sales conversations and contract negotiations.
• Fluent communication in English and Arabic Languages; German language will add a preferable score

Behavioral Competencies:

• Strong interpersonal and teamwork skills
• Excellent problem solving skills
• Excellent written and oral communication skills, including the ability to interface effectively with people inside and outside the company
• judgment and decision making skills
• Strong skills in conflict resolution and facilitation between entities and persons
• Innovative Thinking

Benefits
• International, successful company with sustainable prospects for the future.
• Wide technically & modern environment with interesting challenges.
• Professional environment with an open communication culture.
• Exciting development and training opportunities.
• Great, dynamic work environment.


Bühler as an employer
We are working to create sustainable innovations for a better world. Our aim is to transform the world’s most pressing food and mobility challenges into sustainable technologies, process solutions and business models. At Bühler, you are empowered to show initiative and take responsibility. In our family-owned company, personal success goes hand in hand with shared success. We foster a diverse and inclusive workplace where integrity and courage are key drivers of our success. We support your personal development because we want you to make a difference. By joining Bühler, you will be helping us tackle global challenges while at the same time meeting the needs of our customers.

Bühler is an equal opportunity employer and we value diversity and inclusion at our company, therefore, it's important that you match us and we match you. Regardless of your gender (m/f/d).


11-9-2020 - LinkedIn Jobs

Automotive Customer Relation Specialist

Al-Mansour Automotive 

Minimum Qualifications:

·Educational Level: Bachelor's degree or equivalent

·Previous related CRM automotive experience (Must)

·Very good English language proficiency (Must)

·Age does not exceed 30

·Ability to build a rapport with a wide range of people

·Ability to prioritize and meet deadlines on multiple assignments

·Strong communication and customer handling skills

·Unlimited resilience, drive, energy and talent


Job Responsibilities:

Handling the different complaints channels (CRM- Call CenterChevrolet Website – Social Media- Individuals) within 48 Hours
Receiving Customers calls and handling their requests.
Arranging visits for customers to the branch for solving their complaints, arrange with other branches if the customer is near to them.
Ensure that all complaints are received and handled efficiently in a way that exceeds our customers’ expectations
Ensuring the root cause resolutions are done for any complaint to avoid complaints’ repetition
Coordinate with Call center and Marketing Dep to manage the Operations of the Complaints Management Team, managing the relationship between Mansour and the customer
Providing the customers with accurate information related to the company’s products and services.
Handling CPA and GM customers complaints, arranging for towing vehicles for inspection and coming back, handling buybacks.
Calling customers on their spare parts arrival.
Handling customers external letters and internal letters with spare parts department.
Handling all of service requests through the service requests by customers investigate their request to solve their problems with the maximum satisfaction and according to the request service level
Coordinate between The Customers and Service Manger and General Motors
Tracking the Follow up Survey on daily basis and preparing weekly report
Tracking and analyzing CSI reports.


11-9-2020 - LinkedIn Jobs

Senior Customer Service Representative

Kandeel Group - قنديل جروب

To build a strong relationship with customers and Take the extra mile to engage the customer.
To resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution.
Provide accurate, valid and complete information by using the right method/tool
Interact with customers to provide information in response to inquiries, ensure customer satisfaction.
Update client’s account data on the company website to follow up payment status, review contracted unit updates.
Update client’s records on CRM application to acquire any changes in the client information such as: (Contact person – Mobile - Address – Email).
Senior Customer Service Representative Kandeel Group - قنديل جروب
Senior Customer Service RepresentativeKandeel Group - قنديل جروب

Respond to all inquiries related to the contract; expected delivery date or any changes/updates to the project phases.
Hosting clients in events, draft newsletters and dispatch them to the clients to stay tuned.
Assist clients through clarifying all needed data.
Scan to archive reservation forms –contracts and any correspondence with the clients and upload it to the CRM application and customer service server.
Send greetings to clients in social events (Ramadan, Eid , New Year….etc) by mail or SMS.
Collecting installments from customers.


To Apply : https://bit.ly/33ovsyu



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