القائمة الرئيسية

الصفحات

Contact Center Operations Agent / Outsource


Contact Center Operations Agent  Outsource
Contact Center Operations Agent  Outsource


Department

Contact Center

Locations

Smart Village, 6th of October

Qualifications

Qualifications & Experience.

Bachelor’s degree of Commerce, Business.

Administration, Accounting or its equivalent.

0 – 1 years of experience.

Skills

Excellent command of English and Arabic 

languages.

Proficient user of MS Office.

Reliable, energetic and cooperative.

Excellent communication skills.
Contact Center Operations Agent / Outsource
Contact Center Operations Agent / Outsource

Responsibilities

Customer Calls Handling

Follow professional telephone etiquette/social 

media handling techniques and work policies to 

efficiently address various customer needs & 

concerns.

Handle inbound interactions received on CIB 

official social media platforms in a professional 

manner to maintain customer satisfaction and 

good image for the bank by providing a prompt, 

efficient and courteous service to followers.

Apply appropriate actions to effectively control a 

telephone calls interaction that improve the call 

average handling time/ interactions average 

response time.

Liaise with other departments to ensure proper 

closure of pending customers inquires/requests.

Ensure high service quality during 

inbound/outbound calls interactions, and handle 

customer’s complaints according to the Contact 

Center approved standards to maintain customer 

satisfaction.

Achieve cross-selling set targets on monthly basis,

and contribute in achievement of the Contact 

Center target.

Assist in fulfilling the targeted profitability with 

regular assessment to improve any deficiency.

Update customer records with details of the 

inquiry and the response ensure accuracy and 

availability of Customer records.

Post content on CIB official social media 

platforms (if needed) & within the agreed quality 

levels to maintain customer satisfaction.

Keywords

Contact Center


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