IT Support Analyst - unilever
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| IT Support Analyst - unilever |
IT Support Analyst - unilever
Main Job Purpose
Support the delivery of L&H services aligned
with the operating model.
The IT L&H App Support Analyst must
understand the plans for IT in his/her area of
responsibility and will participate in the
achievement of these plans and effectively
communicate these within business teams.
Key Responsibilities
First / Second line support for our software
solutions.
Monitor all the different systems to ensure service
availability.
Fix application related issues within the agreed
SLA and within the change management process.
Administrate applications and conduct on users
training if required.
Deploy the changes to the production and test it to
ensure that it is functioning as per the agreed
upon requirement.
Route new unsolved bugs to the development and
follow-up with them until closure.
UAT Test planning (Scope, duration) / UAT
support for user.
Required Experience
Bachelors degree in Software/Computer
Engineering, Computer Sciences, or related field
1-2 Years of Experience in SQL, writing complex
queries and tuning SQL.
Ability to work with demanding users in a fast-
paced environment.
Ability to investigate, analyze information and to
draw conclusions in order to troubleshoot issues.
Positive attitude and willingness to learn.
Location
Egypt-Egypt (State Level)-Cairo
To Apply : https://bit.ly/39I3vmH
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