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IT Support Analyst - unilever



IT Support Analyst - unilever
IT Support Analyst - unilever



IT Support Analyst - unilever

Main Job Purpose

Support the delivery of L&H services aligned 

with the operating model.

The IT L&H App Support Analyst must 

understand the plans for IT in his/her area of 

responsibility and will participate in the 

achievement of these plans and effectively 

communicate these within business teams.

Key Responsibilities

First / Second line support for our software 

solutions.

Monitor all the different systems to ensure service 

availability.

Fix application related issues within the agreed 

SLA and within the change management process.

Administrate applications and conduct on users 

training if required.

Deploy the changes to the production and test it to 

ensure that it is functioning as per the agreed 

upon requirement.

Route new unsolved bugs to the development and 

follow-up with them until closure.

UAT Test planning (Scope, duration) / UAT 

support for user.

Required Experience

Bachelors degree in Software/Computer 

Engineering, Computer Sciences, or related field

1-2 Years of Experience in SQL, writing complex 

queries and tuning SQL.

Ability to work with demanding users in a fast-

paced environment.

Ability to investigate, analyze information and to 

draw conclusions in order to troubleshoot issues.

Positive attitude and willingness to learn.

Location

Egypt-Egypt (State Level)-Cairo


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