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Restaurant & Cafe Team Leader

Restaurant & Cafe Team Leader

Restaurant & Cafe Team Leader
Restaurant & Cafe Team Leader

Restaurant & Cafe Team Leader

About Al-Futtaim Private Company LLC

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives . Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

About Al-Futtaim IKEA


We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.

About You

You are You are to represent IKEA brand at the required level and maintain store standards to the required level.

What’s more, we believe that you have the following knowledge, capabilities and motivation:

Live and share the IKEA values every day
Education: High School/Trade School Graduate
Minimum experience & Knowledge: 2-3 years food service management experience preferably in a high-volume business
Job specific / technical skills required to complete the tasks

Must have excellent communication and interpersonal skills

Must be able to build working relationships

Must be able to speak and understand English

Customer Focussed

Individual Accountability

Continuous Improvement

Personal Leadership


Job Purpose

To assist the IFB Manager and Kitchen Manager in the execution of the IKEA Food & Beverages Concept in the IKEA Restaurant & Café to strengthen the IKEA store’s position as the best home furnishing store in your local market



Maximize vitality and commerciality of IKEA FOOD in your store to increase sales and profitability according to your goals.
Ensure an effective implementation and presentation of the IKEA FOOD range matrix.
Actively contribute and support all marketing and in-store activities by integrating IKEA FOOD in the store's Commercial Calendar and use these as an opportunity to proactively drive sales.
Ensure effective and economical handling of range changes including management of outgoing range and activities in your function according to the set timelines in the Commercial Calendar.
Ensure that the daily work routines are in place, that the displays are well-filled, and the range is presented in an optimal commercial way.
Initiate actions to fill the restaurant at off-peak time and increase turnover per seat.
Cooperate with Commercial SFM & Bistro Manager to enhance the link between the Restaurant and the Swedish Food Market.
Maintain in-depth knowledge of the competition on the local food market. Use this information to initiate immediate action, to secure an appropriate price distance. Give input on changes done to your IKEA FOOD Manager.
Equipment Maintenance and documentation of visits and plan if break down.

•Ensure that the recommended communication towards the customers is implemented, from the parking area into the IKEA Restaurant & Café area.
•Ensure that customer payments on cash registers will be done following the procedures of the IKEA Safety & Security Risk Manual.
•Ensure that you have the customer in focus and meet our customers with a positive, friendly and service-minded attitude. Lead by example.
•Ensure speed and efficiency in the meeting with the customer through an effective use of IKEA solutions, such as self-service, effective staffing and mechanical sales techniques.
•Customer Flow Analyst and documented. (twice a month, peak and non-peak)


•Develop, agree with the IKEA FOOD Manager and communicate to your team an annual action plan for IKEA FOOD commercial areas to execute the IKEA FOOD country and Function business plan. Monitor and evaluate the success of this plan in order to influence future plans.
•Ensure implementation of the ADMIN manual and routines for cash handling
•Utilize relevant tools such as Profit & Loss, KPI-report, Store Point, Commercial Review, CSI, and Voice in order to develop the business, yourself and your team.
•To ensure a safe working environment for co-workers and customers in accordance with all local health and safety regulations and HACCP standards.


•Ensure an efficient organization of the Commercial areas and Production areas in relation to financial performance i.e. gross profits, costs, hours planning, productivity levels, absence management and holiday planning to agreed service levels.
•Control overall operating costs without jeopardizing the service level to the customer and food safety standards.

People Management and Development

•Effectively manage and inspire your team, with reference to their selection, training and development in order to ensure you have a competent and well-informed team who can meet our customer needs and expectations and have in place a workable and realistic succession plan.
•Coach your direct reports in order for them to manage their teams in line with the HR idea.
Provide strong leadership to your team by your own example, creating an environment where the IKEA culture is a living reality that embraces the diversity of our co-workers.

A few more things for you

Interest? Then please join us for a rewarding career journey!

We are here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click, “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

شاهد بالفيديو الوقاية والعلاج بالتفصيل - فيروس كورونا الجديد - COVID-19

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