Fraud Investigator – Arabic
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| Fraud Investigator – Arabic |
Fraud Investigator – Arabic
Description
· Looking
for something a little different? Are you suspicious by nature? Do you have a
nose for finding the truth? Do you want to work on something that matters?
Amazon is looking
for a high-judgment individual to join us as an Investigator, to evaluate
transactions
and safeguard Amazon's global customer base, profitability, and brand while
maintaining a high bar of customer experience. We are specifically seeking
applicants with
fluent Arabic language skills to support our global operations
teams, however you will be
supporting the English speaking country business as
well. Would suit a recent graduate.
Role Requirements
·Investigate
suspicious activity and behaviour that could pose a risk to Amazon, our
customer’s, or merchants.
·Communicate
via email and telephone with buyers, merchants, and other external and
internal
customers to make informed decisions about risk.
·Maintain
Amazon's site quality by enforcing Amazon's Policy Guidelines.
· Take
appropriate action based on established procedures and document those actions.
When procedures are not available, follow established escalation paths to
ensure
resolution.
·Participate
in other special projects/assignments and Partner with appropriate business
teams as necessary.
·Achieve
weekly productivity and quality standards for investigations.
·Experienced
in the internet space and capable of succeeding in a fast-paced team
environment.
·Be
prepared to be flexible with working hours and work Saturdays and/or Sundays.
Basic Qualifications
This position would suit a recent graduate or someone with good customer service
This position would suit a recent graduate or someone with good customer service
skills/experience.
·Basic
Qualifications.
Basic Qualifications
·Excellent
written and spoken Arabic and English skills and an ability to compose
grammatically correct, concise and accurate written responses.
· Excellent
interpersonal skills, with the ability to communicate complex issues correctly
and clearly to both internal and external customers
· Demonstrated
ability to work independently and make complex investigation decisions
with
little to no guidance.
·Excellent
problem solving skills
· Exceptionally
strong customer handling and conflict resolution skills with a keen focus
on
quality and customer experience.
·Demonstrated
ability to analyze problems logically.
·Self-disciplined,
diligent, proactive and detail oriented.
·Strong
organizational skills.
·Effective
prioritization of work time to ensure productivity, fulfill department
standards
for time spent and individually prioritize multiple tasks of
competing urgency.
·Demonstrated
ability to exceed expectations with regard to performance and individual
contribution.
·Demonstrated
analytical and problem solving skills, including the ability to recognize
non-obvious patterns.
·Ability
to maintain high levels of confidentiality and data security standards.
·Experience
with Microsoft Office, including Outlook, Word, and Excel.
·Passionate
commitment to Amazon's emergence as the world's most customer-centric
company.
Preferred Qualifications
·Preferred
Qualifications.
Fluency in other languages an advantage.
To Apply : https://bit.ly/2y51F1X
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