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Fraud Investigator – Arabic


Fraud Investigator – Arabic
Fraud Investigator – Arabic

Fraud Investigator – Arabic



Description

· Looking for something a little different? Are you suspicious by nature? Do you have a 

nose for finding the truth? Do you want to work on something that matters?

Amazon is looking for a high-judgment individual to join us as an Investigator, to evaluate 

transactions and safeguard Amazon's global customer base, profitability, and brand while 

maintaining a high bar of customer experience. We are specifically seeking applicants with 

fluent Arabic language skills to support our global operations teams, however you will be 

supporting the English speaking country business as well. Would suit a recent graduate.

Role Requirements



·Investigate suspicious activity and behaviour that could pose a risk to Amazon, our 

customer’s, or merchants.

·Communicate via email and telephone with buyers, merchants, and other external and 

internal customers to make informed decisions about risk.

·Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.

· Take appropriate action based on established procedures and document those actions. 

When procedures are not available, follow established escalation paths to ensure 

resolution.

·Participate in other special projects/assignments and Partner with appropriate business 

teams as necessary.

·Achieve weekly productivity and quality standards for investigations.

·Experienced in the internet space and capable of succeeding in a fast-paced team 

environment.

·Be prepared to be flexible with working hours and work Saturdays and/or Sundays.

Basic Qualifications

This position would suit a recent graduate or someone with good customer service 

skills/experience.

·Basic Qualifications.

Basic Qualifications

·Excellent written and spoken Arabic and English skills and an ability to compose 

grammatically correct, concise and accurate written responses.

· Excellent interpersonal skills, with the ability to communicate complex issues correctly 

and clearly to both internal and external customers
· Demonstrated ability to work independently and make complex investigation decisions 

with little to no guidance.

·Excellent problem solving skills

·  Exceptionally strong customer handling and conflict resolution skills with a keen focus 

on quality and customer experience.

·Demonstrated ability to analyze problems logically.

·Self-disciplined, diligent, proactive and detail oriented.

·Strong organizational skills.

·Effective prioritization of work time to ensure productivity, fulfill department standards 

for time spent and individually prioritize multiple tasks of competing urgency.

·Demonstrated ability to exceed expectations with regard to performance and individual 

contribution.

·Demonstrated analytical and problem solving skills, including the ability to recognize 

non-obvious patterns.

·Ability to maintain high levels of confidentiality and data security standards.

·Experience with Microsoft Office, including Outlook, Word, and Excel.

·Passionate commitment to Amazon's emergence as the world's most customer-centric 

company.

Preferred Qualifications



·Preferred Qualifications.

Fluency in other languages an advantage.



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