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Customer Operations Manager

Customer Operations Manager

Customer Operations Manager

Customer Operations Manager

Position Summary 

The Customer Operations Manager (COM) ensures that all contractual deliveries are fulfilled 

towards one customer account. 

The role is responsible for ensuring end to end operational performance towards the 

account according to agreed targets. The role is acting on behalf of Operations, typically for 

one or more customer accounts. The role shall ensure that the portfolio is managed and 

that projects within that portfolio are progressing according to schedule.

Responsibilities & Tasks

·         Manage all aspects of the complete delivery portfolio.

·         Handle customer and stakeholder engagement.

·         Develop the business.

Core Competencies

Position Qualifications:

·         Leadership Competence.

·         Financial Acumen and Analysis.

·         Business understanding.

·         Customer Relationship Handling.

·         Negotiation and argumentation.

·         Project & Program Management.

·         Communication.

·         Coaching & Mentoring

Preferred Qualification And Experience Requirements

· The holder of the COM role is expected to have a background in delivery towards 

customers such as Project Management deliveries, Managed Services deliveries, or 

Customer Support activities.

·The COM is also expected to have several years of experience from a leadership role, 

preferably from the area of Service Delivery and/or Operations.

Additional Requirements, Physical Demands, Region/Local Specifications

· Relocation, certifications, travel requirements, immigration, background check, etc.

·Local specifications, legal disclaimers, Conclusion, as applicable

Next Steps

· What happens next once you apply? Read about the next steps here.

·For your interview preparation, here are a few “Tips & Tricks” from our recruiters.

·For your prep and reference, here is our overall Brand video and some insights about our 

innovations in 5G.

Ericsson provides equal employment opportunities (EEO) to all employees and applicants 

for employment without regard to race, color, religion, sex, sexual orientation, marital 

status, pregnancy, parental status, national origin, ethnic background, age, disability, 

political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing 

nondiscrimination in employment in every location across the world in which the company 

has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and 

Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, 

placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, 

training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, 

religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, 

ethnic background, age, disability, political opinion, social status, veteran status, union 

membership or genetic information.

شاهد بالفيديو الوقاية والعلاج بالتفصيل - فيروس كورونا الجديد - COVID-19

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