القائمة الرئيسية

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Careers | Training Specialist


Careers | Training Specialist
Careers | Training Specialist

Careers | Training Specialist

DESCRIPTION

· Creates high performing Customer Service Associates through an effective training delivery

· Deliver our blended learning (instructor led training and e-Learning) classes and programs.

· Supports and nurtures a culture of ownership, engagement and teamwork.

· Helps Amazon Customer Service Associates understand the performance bar and provide support to help them achieve their goals.

· Effectively manages classroom environments to maximize learning.

· Maintains a high level of professionalism and is approachable.

· Is a positive communicator who understands, when necessary, how to have effective conversations.

· Has strong preparation, organization, time management, public speaking and classroom management skills.

· Provides feedback and coaching to all learners.

· Is a role model for exceptional contact handling.

· Is able to balance teaching within given training time while maintaining high knowledge retention and CSA performance.

· Constantly looks for opportunities to go and see the actual process, understand the work, learn, and be curious.

· Creates and maintains a high quality learning environment.

· Stays up to date on changes to business processes and policies, updating training as needed.

· Regularly reviews the training contents and reports any errors in the training content for correction.

· Work successfully in a team environment as well as independently.

· Manage and maintain trainee attendance records during training period.

· Own record keeping/tracking of trainee surveys, quizzes and tests.

· Responsible to escalate possible new hire attrition and flag poor performance, misfit skills or behavioral issues in training promptly.

· Communicate with appropriate business owners, other trainers & site managers to ensure that all training are conducted on-time and with sufficient resources and facilities.

BASIC QUALIFICATIONS

· Fluent English and Arabic, both spoken and written.

· Minimum 1 year Training Delivery Experience of Soft Skill & Technical training (products, services and systems).

· Excellent presentation & facilitator skills.

· Proven knowledge of coaching and development techniques.

· Knowledge of all training practices.

· Proficient in developing spreadsheets (Excel preferred), word processing, and E-mail.

· Good composition skills-- ability to compose a grammatically correct, concise, and accurate written & verbal response.

PREFERRED QUALIFICATIONS

· Proven track record of process improvement.

· Bachelor’s degree or courses and/or certifications in 
communication, education or related field.

· Excellent interpersonal skills.

· Candidate must be comfortable in a fast-paced, multi-tasked, high-energy environment.

· Creative problem solvers with strong analytical skills.

· Organizational/time management skills.

· Experience with Learning Management Systems.


شاهد بالفيديو الوقاية والعلاج بالتفصيل - فيروس كورونا الجديد - COVID-19


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