Careers | Training Specialist
 |
| Careers | Training Specialist |
Careers | Training Specialist
DESCRIPTION
· Creates high performing Customer Service Associates through an effective training delivery
· Deliver our blended learning (instructor led training and e-Learning) classes and programs.
· Supports and nurtures a culture of ownership, engagement and teamwork.
· Helps Amazon Customer Service Associates understand the performance bar and provide support to help them achieve their goals.
· Effectively manages classroom environments to maximize learning.
· Maintains a high level of professionalism and is approachable.
· Is a positive communicator who understands, when necessary, how to have effective conversations.
· Has strong preparation, organization, time management, public speaking and classroom management skills.
· Provides feedback and coaching to all learners.
· Is a role model for exceptional contact handling.
· Is able to balance teaching within given training time while maintaining high knowledge retention and CSA performance.
· Constantly looks for opportunities to go and see the actual process, understand the work, learn, and be curious.
· Creates and maintains a high quality learning environment.
· Stays up to date on changes to business processes and policies, updating training as needed.
· Regularly reviews the training contents and reports any errors in the training content for correction.
· Work successfully in a team environment as well as independently.
· Manage and maintain trainee attendance records during training period.
· Own record keeping/tracking of trainee surveys, quizzes and tests.
· Responsible to escalate possible new hire attrition and flag poor performance, misfit skills or behavioral issues in training promptly.
· Communicate with appropriate business owners, other trainers & site managers to ensure that all training are conducted on-time and with sufficient resources and facilities.
BASIC QUALIFICATIONS
· Fluent English and Arabic, both spoken and written.
· Minimum 1 year Training Delivery Experience of Soft Skill & Technical training (products, services and systems).
· Excellent presentation & facilitator skills.
· Proven knowledge of coaching and development techniques.
· Knowledge of all training practices.
· Proficient in developing spreadsheets (Excel preferred), word processing, and E-mail.
· Good composition skills-- ability to compose a grammatically correct, concise, and accurate written & verbal response.
PREFERRED QUALIFICATIONS
· Proven track record of process improvement.
· Bachelor’s degree or courses and/or certifications in
communication, education or related field.
· Excellent interpersonal skills.
· Candidate must be comfortable in a fast-paced, multi-tasked, high-energy environment.
· Creative problem solvers with strong analytical skills.
· Organizational/time management skills.
· Experience with Learning Management Systems.
To Apply : https://bit.ly/2QzeEPX
شاهد بالفيديو الوقاية والعلاج بالتفصيل - فيروس كورونا الجديد - COVID-19
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