Careers | IT Service Analyst
 |
| Careers | IT Service Analyst |
Careers | IT Service Analyst
Job Account abilities
Second line support for end users issues.
Tracks and monitors all servers’ performance.
Tracks and monitors Backup of all servers.
Perform a scheduled check for all servers.
Implement new network devices.
Work with time attendance & Access control devices.
Responsible for the troubleshooting of all “Software & Hardware”
Manage IT Equipment’s inventory.
Manage company Dials & Phones.
Identifies recurring problems and contribute ideas to solve these
problems in a better way.
Monitor service desk for tickets assigned to the queue and perform
first-in first-out based on priority.
Troubleshoot and support in person and over the phone.
Report issues for escalation.
Perform hands on fixes for hardware issues.
Install, test and configure new workstations, peripheral equipment
and software.
Test fixes and new software
Regular check on meeting rooms equipment’s.
Maintains organization's effectiveness and efficiency by defining,
delivering, and supporting strategic plans for implementing
information technologies.
Completes projects by coordinating resources and timetables with
user departments and data center.
Manages assigned servers, workstations, and other components
including roll out, installation, configuration, and maintenance
Resolves problems reported for local and wide area networks,
personal computers, and networking equipment (switches, routers,
etc.).
Provides answers to complex, high-level IT support issues.
Monitors and measures the performance of the network; reports
problems to the appropriate individuals.
Researches, plans, and oversees assigned server, network and
telephone system replacements and upgrades.
Maintains documentation of all hardware and software under areas
of responsibility.
Establishes and maintains contact with vendors for support and
problem resolution.
Assists in creating end-user IT systems documentation and assists
in the end-user orientation and training.
To Apply : https://bit.ly/2UpGijl
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