القائمة الرئيسية

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Careers | IT Service Analyst


Careers | IT Service Analyst
Careers | IT Service Analyst

Careers | IT Service Analyst

Job Account abilities

Second line support for end users issues.

Tracks and monitors all servers’ performance.

Tracks and monitors Backup of all servers.

Perform a scheduled check for all servers.

Implement new network devices.

Work with time attendance & Access control devices.

Responsible for the troubleshooting of all “Software & Hardware”

Manage IT Equipment’s inventory.

Manage company Dials & Phones.

Identifies recurring problems and contribute ideas to solve these 

problems in a better way.

Monitor service desk for tickets assigned to the queue and perform 

first-in first-out based on priority.

Troubleshoot and support in person and over the phone.

Report issues for escalation.

Perform hands on fixes for hardware issues.

Install, test and configure new workstations, peripheral equipment 

and software.

Test fixes and new software

Regular check on meeting rooms equipment’s.

Maintains organization's effectiveness and efficiency by defining, 

delivering, and supporting strategic plans for implementing 

information technologies.

Completes projects by coordinating resources and timetables with 

user departments and data center.

Manages assigned servers, workstations, and other components 

including roll out, installation, configuration, and maintenance

Resolves problems reported for local and wide area networks, 

personal computers, and networking equipment (switches, routers, 

etc.).

Provides answers to complex, high-level IT support issues.

Monitors and measures the performance of the network; reports 

problems to the appropriate individuals.

Researches, plans, and oversees assigned server, network and 

telephone system replacements and upgrades.

Maintains documentation of all hardware and software under areas 

of responsibility.

Establishes and maintains contact with vendors for support and 

problem resolution.

Assists in creating end-user IT systems documentation and assists 

in the end-user orientation and training.


شاهد بالفيديو الوقاية والعلاج بالتفصيل - فيروس كورونا الجديد - COVID -19



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