القائمة الرئيسية

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Careers | Client Services Manager


Careers | Client Services Manager
Careers | Client Services Manager


Careers | Client Services Manager

Position Overview
The Client Services Manager (CSM) has direct responsibility for delivering standard and high quality IT products & services for all end-users located in assigned CPS plants. The CSM partners with the local Business Unit to deliver IT products and services for the CPS sites and other TCCC sites as required.

The CSM will engage with the relevant CPS site leadership teams to agree business priorities in the delivery of project and day to day services for the sites. The CSM will also engage with the CPS IT Infrastructure manager to plan and implement IT capital spend projects in line with site master plans and technology roadmaps.


The CSM manages a virtual team of IT associates (internal and contract) across a minimum of 3 locations.

Function Related Activities/Key Responsibilities


Service Management & Measurement: Be responsible for the quality of the delivery of all IT baseline services to service levels i.e.

Single point of escalation for all sites under his/her responsibility
Clearly communicate the processes, services and value of these to the sites.

Ensure that all IT services are agreed, defined and delivered. This includes the handling of VIP (senior management) issues and complaints.

Measure and continuously improve these services and report appropriately to the client groups.
People leadership for direct reports: enabling performance, development and career planning and follow-up, feedback/coaching.

Functional Skills

Communication - This is a complex area as communication 

reaches users in different countries with different cultures. 

Responsible for communicating IT plans and strategies to relevant CPS site leadership teams in assigned site/country responsibility
Analysis/Problem Solving - requires a broad IT knowledge in order to make the assessment of the situation, conduct the appropriate dialogue with specialized teams and develop the relevant client communication
Innovation - deployment of new technologies by ensuring the best possible end user experience including relevant training and documentation


شاهد بالفيديو الوقاية والعلاج بالتفصيل - فيروس كورونا الجديد - COVID-19

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