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شكرا لكم an Amazon | وظائف

Customer Service Associate an Amazon  وظائف an Amazon  وظائف 

DESCRIPTION an Amazon Subsidiary is the largest eCommerce site in the Arab world. Every month, attracts more than 40 million visits to its cataloger of more than 8.5 million unique 

products in 35 different categories, including Fashion, Books, Automotive, Consumer Electronics, 

Household Goods, Watches, Perfumes, Toys, and Baby products. 

Established in 2005, today operates both as an award-winning retail business and an 

online marketplace that allows SMEs, merchants, brands and distributors to distribute their products 

online. With more than 3,000 employees, we have offices and local operations in UAE, Egypt, 

Kingdom of Saudi Arabia, and leading Product and Engineering centers in Jordan and India. 

We offer competitive salaries, benefits, and a unique opportunity to join the leading player in an ever 

growing and exciting industry. 

PRIMARY RESPONSIBILITIES Follow up & resolve EGP customer complaints via phone, email, 

mail, or social media.

Use telephones to reach out to customers and verify account information.

 Adhere to the call scenario & maintaining the AHT (Average Handling Time) Assist with placement 

of orders, refunds, or exchanges. Advise on company information. 

Take payment information and other pertinent information such as addresses and phone numbers. 

Place or cancel orders. Answer questions about warranties or terms of sale. 

Act as the company gatekeeper. 

Meeting the quality communicated standards of the call Attempt to persuade customer to reconsider 

cancellation. Inform customer of deals and promotions. 

Carries responsibility for meeting communicated targets: sales, lead generation, appointment settings,


Utilize computer technology to handle high call volumes. 

Work with customer service Supervisor to ensure proper customer service is being delivered. 

Participates in individual & team training/meetings to bring knowledge up-to-date. Handle changes in

policies or renewals. Adheres to Souq policies & procedures. Achieves the FCR (First Call 

Resolution) target: particularly for support calls Adheres to work schedule and accommodates 

business requests (including flexible locations & working hours) Maintains confidentiality of the 

customer data Performs other related duties


· 1+ year of relevant customer service experience.

· Internet navigation and troubleshooting Skills.

· Proficiency in Microsoft Outlook and MS Office applications.

· Excellent communication skills (spoken and written).

· Flexibility in work schedule -(Shifts will possibly start and end outside of normal business hours).


· Some college degree preferred.

· 1+ year of relevant phone or email customer service experience.

· Ability to multi-task with phone and computer skills.

· Experience working in a customer service or call center preferred.

· Experience working under pressure in a fast-paced work. environment while consistently meeting 

standards for productivity and quality.

· Demonstrated ability to work as an effective team member.

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