Customer Service Agent - Jumia | وظائف
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| Customer Service Agent - Jumia | وظائف |
Customer Service Agent - Jumia | وظائف
Customer Service Agent - Jumia (Temp)
Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to
improve the quality of everyday life in Africa by leveraging technology to deliver innovative,
convenient and affordable online services to consumers, while helping businesses grow as they use
our platform to reach and serve consumers.
Our platforms consist of our marketplace, which connects sellers with consumers, our logistics
service, which enables the shipment and delivery of packages from sellers to consumers, and our
payment service, which facilitates transactions among participants active on our platform in selected
markets. Through our online platforms, consumers can access a wide range of physical and digital
goods and services, fashion, electronics, beauty products and also hotel and flight bookings or
restaurant delivery.
With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top
talented leaders offering a great mix of local and international talents and is backed by very high-
profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers
unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and
empowering a new generation. We are looking for talented people with a passion for Africa to join
our team and embark on our exciting journey!
Customer Service Agent - Jumia | وظائف
Main Duties & Responsibilities
Receive customer calls and answer all the needs expressed, supporting customers where needed
Address all requests received by email, chat and social media
Resolve customer issues
Record and verify accurate information on all calls
Apply core operations processes
Support in improving service quality and processes by highlighting malfunctions
Positively and respectfully communicate with customers, maintaining company and customer
confidentiality.
Adhere to work schedule provided, maintaining high level of punctuality and consistent reliable
attendance standards.
Required Skills & Qualifications
At least 1-year experience in a call center
Good written and oral language skills is a must
Excellent communication capabilities
Service and quality oriented
Basic computer skills
A sense of priority and able to work under time constraints.
Customer Service Agent - Jumia | وظائف
We offer:
A unique experience in an entrepreneurial, yet structured environment
The opportunity to become part of a highly professional and dynamic team working around the world
An unparalleled personal and professional growth as our longer-term objective is to train the next
generation of leaders for our future internet ventures
To Apply : http://bit.ly/2oxd8m6
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