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   Customer Service Agent - Jumia  | وظائف


   Customer Service Agent - Jumia  | وظائف
   Customer Service Agent - Jumia  | وظائف

Customer Service Agent - Jumia  | وظائف

Customer Service Agent - Jumia (Temp)

Jumia is the leading pan-Africa e-commerce platform. Founded in 2012, Jumia’s mission is to 

improve the quality of everyday life in Africa by leveraging technology to deliver innovative, 

convenient and affordable online services to consumers, while helping businesses grow as they use 

our platform to reach and serve consumers.

Our platforms consist of our marketplace, which connects sellers with consumers, our logistics 

service, which enables the shipment and delivery of packages from sellers to consumers, and our 

payment service, which facilitates transactions among participants active on our platform in selected 

markets. Through our online platforms, consumers can access a wide range of physical and digital 

goods and services, fashion, electronics, beauty products and also hotel and flight bookings or 

restaurant delivery.

With over 3,000 employees in 14 countries spanning across 6 African regions, Jumia is led by top 

talented leaders offering a great mix of local and international talents and is backed by very high-

profile shareholders. Jumia is committed to creating sustainable impact for Africa. Jumia offers 

unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and 

empowering a new generation. We are looking for talented people with a passion for Africa to join 

our team and embark on our exciting journey!

Customer Service Agent - Jumia  | وظائف

Main Duties & Responsibilities 

Receive customer calls and answer all the needs expressed, supporting customers where needed

Address all requests received by email, chat and social media

Resolve customer issues

Record and verify accurate information on all calls

Apply core operations processes

Support in improving service quality and processes by highlighting malfunctions 

Positively and respectfully communicate with customers, maintaining company and customer 

confidentiality.

Adhere to work schedule provided, maintaining high level of punctuality and consistent reliable 

attendance standards.

Required Skills & Qualifications

At least 1-year experience in a call center 

Good written and oral language skills is a must

Excellent communication capabilities

Service and quality oriented

Basic computer skills

A sense of priority and able to work under time constraints.

 Customer Service Agent - Jumia  | وظائف

We offer:

A unique experience in an entrepreneurial, yet structured environment

The opportunity to become part of a highly professional and dynamic team working around the world

An unparalleled personal and professional growth as our longer-term objective is to train the next 

generation of leaders for our future internet ventures 



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