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Shop Manager - Virgin Megastore

Shop Manager - Virgin Megastore

Azadea Group

Shop Manager - Virgin Megastore Azadea Group

Shop Manager - Virgin Megastore
Azadea Group

Role Purpose:

The Shop Manager is responsible for leading and managing the store operation to deliver the highest 

standards of customer service and to maximize sales and proĮtability in line with company’s 

objectives . He / she is also responsible for the inventory , maintenance and external appearance of 

his / her shop . 

Shop Manager - Virgin Megastore
Azadea Group

Key Responsibilities: 

Detect, anticipate and provide regular feedback's on customers' needs, markets trends and 

competitors activities affecting the region/ market

Greet customers, offer assistance and serve them in order to ensure their needs and complaints are 

answered in a timely manner with quality and customer service standards creating customer loyalty 

and portfolio.

Ensure a smooth and eĸcient receiving process of items/shipments as well as monitor all kind of 

inventory activities such as cycle counts and stock movements including transfers between shops, 

transfers to/from warehouse, damaged items, devolution, etc.

Analyze hourly/daily/weekly sales performance, monitor selling items, missing sizes/ items and 

collection rotation (in coordination with BM and VM) in order to identify replenishment needs, place 

accurate orders, meet stock performance objectives and maximize sales and sellout.

Prepare staff schedule based on budgeted hours and/ or visitors' traffic, daily sales targets, events, 

operational needs (including shipments, stock count, sale, etc.) as well as ensure the effective 

communication of sales plans and set daily and hourly targets to the Shop/Department team. 

Recruit, train, motivate and evaluate team members to ensure that they have the necessary skill base 

and required image and that they are optimally enabled to maximize their potential and contribution 

to the company; conduct daily Japanese meetings to keep the staff informed and engaged.

Log/update all commercial and operational information as well as various requests on the provided 

platforms (Helpdesks, Events, Loss Prevention application, etc.) in a timely and accurate manner 

Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing 

costs where possible and reporting variances versus budget (validating it with DM/BM first) 

Oversee the shop's image and ensure its compliance with the brand’s standards, verify and follow up 

on the cleanliness, display and maintenance of the shop including the window, cash and stock room 


Bachelor’s Degree.
3 years of experience in a managerial role.

Previous experience in the industry/retail is a major plus.

Fluency in English.

Proficiency in MS Office.

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