Sales and Service Officer - hsbc careers egypt

Description

 

About HSBC

HSBC is one of the world’s leading banks, with a network covering 67 countries and territories. 

Our global reach means we offer many ways for you to develop your career. We offer an inclusive, 

values-led culture, tailored learning and development programs and competitive benefits. We have 

roles in retail, commercial, investment and private banking and a range of operational and functional 

teams.

Role Overview

A branch based customer facing role generating revenue by meeting customer needs and service 

where required with personal banking and Advance customer segment.  Providing consistently 

excellent customer experience and encouraging customers to use additional channels where 

appropriate to ensure delivery of the proposition.  Undertakes all product sales including material risk

products (where regulation permits) using EDRAS based sales process to discover customer needs.  

Providing referrals to both Wealth Sales and Branch Specialists based on customer needs.

Listed below are the outcomes performed by this role that directly align with key business goals. 

All performance should be in support of achieving these outcomes.

1. Acquire New to Bank Customers

2. Deepen Relationships with Customers

3. Deliver Service Excellence

4 Support the branch

5.  Promote and deliver Multi-Channel Engagement

6. Protect the Bank - through vigilance against fraud, Knowing your customer, adhereing to 

regulations/polcies and minimising operational risk.

Duties & Responsibilities

The jobholder has prime responsibility for:

Understanding and meeting customer needs, maximizing the opportunities for HSBC to achieve the 

RBWM plan/metrics 

Leading the Personal Banking proposition to ensure opportunities are identified and customer needs 

are met effectively, maximizing all available resources.

Compliance with the relevant Group standards and the Regulatory organization as applied to the 

implementation of the RBWM strategy in their country

Whilst the job holder does not have a direct portfolio of customers, they are responsible for 

generating leads and sales from the Personal Banking proposition and making referrals to Wealth

The jobholder will hold Lending Approval authorities appropriate to their role.

The job holder operates within the approved operating and strategic plan process to develop the 

RBWM business

Achieve personal RBWM performance metrics

Meeting customer expectations in terms of efficiency, accuracy, timeliness and professionalism of 

response either face to face or at the telephone.

Effective use of tools and information to drive customer service delivery and RBWM performance

In conjunction with your wider team build a high personal and corporate profile in the community in 

which you are based

Establish and agree customer contact strategies in line with Group operating models

Fully utilize and input to Customer Relationship Management data, ensuring all customer 

information is complete and kept up to date

Ensure Direct channels are fully utilized by the customer

Ensure all customer needs are met and sales opportunities are maximized

Undertake effective Individual Reviews

Achieve cross sale penetration rates and wealth referrals achieved for account opening, lending and 

other sales

Developing and growing new business relationships 

 

Qualifications

 

Experience & Qualifications

Proven ability in customer relationship management

Ability to analyze financial priorities and influence customers to take appropriate action to meet their 

needs.

An understanding of Credit Policies and Lending Guidelines.

An broad knowledge of financial planning and defining customer needs.

A full understanding of  referral processes. 

An understanding of the Premier, Advance and Personal Banking Propositions.

 

SKILLS : 

Excellent relationship skills

Customer driven with a strong focus on quality of service.

Proven ability in making lending decisions in accordance with bank policy and guidelines.

A clear understanding of how value is created within the Premium segment, both for customers and 

the bank.

The jobholder forms an integral part of the branch and wider HSBC management team. The 

jobholder is expected to identify opportunities in day to day activities that contribute to the success of

colleagues.

QUALIFICATIONS

Attain appropriate professional and regulatory qualifications as required by market.

Attain any internal standards as required by Country

 

Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and 

transparent operation of financial markets      

 

Business Area

Retail Banking and Wealth Management (RBWM) serves more than 50 million customers 

worldwide. Our employees help customers to manage their day-to-day finances and save for the 

future. 

We offer career opportunities ranging from customer service and relat.

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