otlob - وظائف

otlob is hiring RTM Analyst :

Job Description:

- Executes plans and ensures effective implementation of schedules.

- Administers Call Center Agents’ scheduling.

- Uses over and under rules to minimize the gap between actual arrival patterns and foretasted

patterns.

- Reconciles daily attendance with agents schedule and time in/out reporting in coordination with the Team leader.

- Create and deliver daily, weekly and monthly WFM reports.

- Communicate changes to scheduling to ensure suitable daily resource coverage.

- Maintain a running report of attendance incidents.

- Provide analytical support to operations and propose recommendations or solutions to enhance

efficiency as needed.

- Manage non-productive time request process, ensuring activities are planned without impacting

SLAs.

Job Duties:

- Bachelor’s Degree

- 1 Year of work Experience in the call center industry in Workforce management

- Excel Proficiency is a MUST.

- Good Business Writing Skills.

- Good Presentation Skills.

- Good Analytical Skills.

- Organizing and Time Management.

- Good Communication Skills.

- Attention to Details.

- Ability to handle Multiple Tasks.

Interested applicants should send their CVs to :

Yalla Nshghl B3d