otlob - وظائف
otlob - وظائف
otlob is hiring RTM Analyst :
Job Description:
- Executes plans and ensures effective implementation of schedules.
- Administers Call Center Agents’ scheduling.
- Uses over and under rules to minimize the gap between actual arrival patterns and foretasted
patterns.
- Reconciles daily attendance with agents schedule and time in/out reporting in coordination with the Team leader.
- Create and deliver daily, weekly and monthly WFM reports.
- Communicate changes to scheduling to ensure suitable daily resource coverage.
- Maintain a running report of attendance incidents.
- Provide analytical support to operations and propose recommendations or solutions to enhance
efficiency as needed.
- Manage non-productive time request process, ensuring activities are planned without impacting
SLAs.
Job Duties:
- Bachelor’s Degree
- 1 Year of work Experience in the call center industry in Workforce management
otlob - وظائف
- Excel Proficiency is a MUST.
- Good Business Writing Skills.
- Good Presentation Skills.
- Good Analytical Skills.
- Organizing and Time Management.
- Good Communication Skills.
- Attention to Details.
- Ability to handle Multiple Tasks.
Interested applicants should send their CVs to :
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