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IT help desk

IT help desk

IT help desk

Job title: IT help desk

Location: New Cairo

Job requirements:

Strong knowledge in MCSA

Basic knowledge in CCNA

Presentable

Very good command of English

Job description:

•1st line support for end users

•Monitor service desk for tickets assigned to the queue and perform first-in first-out based on priority.

•Troubleshoot and support in person and over the phone.

•Report issues for escalation.

•Perform hands on fixes for hardware issues.

•Install, test and configure new workstations, peripheral equipment and software.

•Test fixes and new software.

•Manage access cards and users accounts on the system.

•Check on access controls devices.

•Regular check on meeting rooms equipment.

•Follow up on network devices and network status.

•Manage and setup Mobile phones/ tablets .

•Install Outlook mobile.

•Maintain IT inventory.

•Document internal procedures.
 
•Perform other duties as assigned.

If you are interested kindly send your CV to 

recruitment@sourceqs.com and mention the job title in the subject

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