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Customer service executive

Customer service executive

Customer service executive
Customer service executive

Customer service executive

Who is Guardian Industries? 

When you are looking at a city’s skyline or on the latest cars and trucks, chances are you’re seeing 

our products. Through Guardian Glass, a Guardian Industries company, we make high- performance, 

energy efficient glass for homes and buildings. SRG Global™, a Guardian Industries company, 

makes automotive trim products that define a vehicle’s DNA and help improve fuel efficiency.

And perhaps most of all, we make the ideas, formulas, and processes that make these products 

possible. Guardian Industries is 18,000 people working to make products that improve people’s 

lives! To Learn more visit our website at https://www.guardian.com

A Day In The Life Typically Includes 

Customer service executive

Responsibilities

Ensuring an appropriate order flow.

Cooperation with the finance department to resolve any accounts issues.

Management of communication with the sales department and customers.

Monitoring and evaluation of all orders and sales processes

Handling the order management process through the value chain.

Manage incoming calls from customers and deal with their inquiries.

Manage customers feedback, opportunities and complaints.

Working closely with different departments within the value chain.

Creating weekly and monthly reports.

What You Will Need? 

Customer service executive

Qualifications And Skills

Bachelor’s degree in business, Accounting, Finance or another related field.

Fluent spoken and written English (French & German will also be beneficial)

Tech Savvy, comfortable entering and retrieving data on web-portals, etc.

Excellent math, organization, and time management skills

Customer service experience with superior phone skills

Ability to work in a fast-paced, performance-based environment

Practical experience in a similar position is a plus

High customer service orientation

Detail-orientation and good analytical skills

Ability to communicate at different levels

Good problem-solving as well as organizational skills

Ability to both work effectively in a team and independently


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