Customer Service Executive

Customer Service Executive - Casual

Here at Swarovski, our people sparkle just as much as our products.

Come and join us as a casual Customer Service Executive where you will get a chance to work in a

rewarding role within a diverse team with dynamic strengths. Be part of a truly iconic global brand,

learn and grow with us.

About The Job

As the Customer Service Executive of a premium fashion brand, you are responsible for

Answering incoming calls and emails, handling customer inquiries and complaints, providing

information to general enquires, receiving feedback, processing orders/data entry as well as

analyzing operations to improve the customer experience.

Resolving customer disputes as well as your verbal and written communication skills.

Providing exceptional customer service.

Located in Alexandria, in Sydney's inner city, we offer a supportive and friendly work environment

with staff purchasing benefits, opportunities for personal growth and development as well as the

opportunity to make your mark working for a globally recognized luxury brand.

About You

We are looking for a motivated talent, who brings along the following background

Minimum 2 years of professional experience in a similar role.

Previous experience in the luxury goods/jewelry sector or online retail will be highly regarded

Excellent communication skills.

About Swarovski

Swarovski is a family-run company, founded more than 120 years ago in Wattens, Austria. We are a

a leading group of global companies committed to stable growth and maintaining our place at the

the forefront of design, creativity, and technological innovation.

Working for Swarovski is more than just a job. You will work for a groundbreaking, modern,

premium brand, which is globally known for its quality and creativity. In addition, we provide rich

development opportunities that recognize and reward the brilliant contributions of our passionate

individuals and teams who contribute to the success of our company – sparkling every day.

Whether you are just starting your career or celebrating an existing one, we invite you to make your

own mark on Swarovski’s rich history. Grow your own career through our blended learning and

development programs. Learning opportunities are everywhere at Swarovski and will help you grow

and develop your own career.

We are an equal opportunity employer and value diversity at our company.