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Customer Service Assistant | Ikea | Cairo Festival City

Customer Service Assistant | IKEA | Cairo Festival City



Customer Service Assistant | Ikea | Cairo Festival City
Customer Service Assistant | Ikea | Cairo Festival City

Customer Service Assistant | IKEA | Cairo Festival City

About Al-Futtaim Private Company LLC

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the 

desire to make a difference and to have a meaningful impact with the goal of enriching everyday 

lives. Take our engaging and supportive work environment and couple it with a company culture that 

recognises and rewards quality performance, and what do you get? The chance to push the limits 

every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim 

has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 

employees. 

You’ll find us in industries ranging from automotive and retail, to finance and real estate, and 

connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is 

proudly multicultural and multinational because that kind of diverse representation gives us the 

global mindset to grow and impact the people, markets, and trends around us.

About Al-Futtaim IKEA

GROWING TOGETHER...

We are a values-driven company with a passion for life at home. Our vision is to create a better 

everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab

 Emirates.

About You

You are a customer focused individual who is accountable for his decisions and is engaged in 

continuous leadership..

What’s more, we believe that you have the following knowledge, capabilities and motivation:

Live and share the IKEA values every day

Minimum Qualifications and Knowledge:

High School

Minimum Experience:

2 years in a similar role. 
                                          
Job-Specific Skills:

Analytical Skills, Effective Communication

About the role

Role Purpose

Assist customer in home delivery section in professional manner. Also, to ensure receipt of cash, 

cheques etc., from all showroom transactions are properly completed and recorded; and such assets 

are held in safe custody within the company in accord with company procedure.

KEY ROLE SPECIFIC ACCOUNT ABILITIES: 

Ensure all receipts by way of cash, cheque, or other negotiable instruments etc., are completed 

according to the company policies, systems and procedures.

Receive payment against cash/credit sales as evidenced by documents.

Control all cash, credit card and foreign currency at the end of  the day not relevant documents.

Responsible for cash handling and safe custody of cash collected until deposit in the safe.

Handles routine customer complaint promptly and courteously.

Briefs the Duty Manager on complaints that require management assistance.

Ensuring that customers are dealt with in a prompt and courteous manner to ensure maximum 

customer satisfaction.

All articles are handed out as per the customers’ receipts to ensure accuracy of stocks and customer 

satisfaction.

Provide excellent customer service at all times.

Receive, check, and verify goods from customer against the invoice as per the company policy, 

system and procedures.

Ensures to report to home delivery senior for any stocks irregularities found while verifying the 

goods.

Process home delivery booking schedules following the given benchmark with accuracy. 

Ensure all goods are labelled before moving to the holding area.

Provide accurate information to customer’s and IKEA sales co-workers regarding home delivery 

lead time.

Ensure customer’s home delivery reconfirmation call is carried out a day before the delivery 

schedule.

Ensure customer’s follow up call after the delivery.

Maintain neat, clean appearance of self and work area.

Ensure to follow the home delivery standard operating procedures.

Schedule home deliveries and assemblies details.

Attends to customers’ queries and problems in a professional manner.

Maintains files of completed and pending deliveries.

Updating PGI reports on a weekly basis and co-ordinate with STS system Errors Maintain all 

documents/record as required by company systems and procedures.

Ensure and maintain adequate stock of printed stationary.

Controlling home delivery teams and services after delivery.

A few more things for you

Customer Service Assistant | IKEA | Cairo Festival City

Interest? Then please join us for a rewarding career journey!

We are here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click, “apply”: Please read the job description carefully to ensure you can confidently 

demonstrate why this opportunity is right for you and take the time to put together a well-crafted and 

personalized CV to further boost your visibility. 

Our global Talent Acquisition team members are all 

assigned to specific businesses to ensure that we make the best matches between talent and 

opportunities. We not only consider the requisite compatibility of skills and behaviors, but also how 

candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


Apply Now : http://bit.ly/2ZXwdfE


Customer Service Jobs : http://bit.ly/2ODB3I9
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