القائمة الرئيسية

الصفحات

orange

orange
orange

orange

Supervisor, Service Management Assurance


About the role
Develop technical solutions and systems (HW&SW) for Service management department to insure compliance with ITIL v3 standards & document them in addition to creation of operation support solutions architecture to fulfill the special needs of different users of Service manager tool including Technology, CS, Commercial and HR users
Create, design and implement new solutions and innovations to automate different process including Change management , Request management, Configuration management, Incident management and SLM management(to reflect the performance of Technology teams in solving technical problems affecting subscribers)
Design and implement the integrations between HP Service manager and other OSS/ NMS tools including OMU, NNM, BAC and OMCs to avail automatic Trouble ticketing and fault management notifications and alerts to comply with Orange standards
Automate different request forms used internally in Orange to limit paper work usage and reduce related OPEX costs.
Support OSS administrators in troubleshooting of complex technical issues
Implement service management systems
Installation/setup of systems
Pilot operation of installed systems
Administrate all service management systems
Managing information systems user rights
Managing information systems shared resources
Providing specific information systems reports
Responsible for service management systems deployments:
Documentation of system operation (manuals, tutorials).
Documentation of system aspects (maps, specifications.. Etc)
Training of system operators
d) Handle several applications effectively with the expected flexibility   according to the business needs
Manage to solve technical problems and coordinate within in orange & with external suppliers as well
Responsible for the availability of SMA tools on 24/7, 24/5 and 8/5 basis
Handle SM notifications solution (Telalert) development, operations and support
Responsible for UCMDB solutions architecture and implementation to fulfill the needs of technology teams in terms of processes automation and workflow management.
Handle solution architecture and administration of reporting and analysis solutions  (Business Object) needed by all Orange departments
About you
Bachelor of Telecommunication Egineering or Computer Engineering
Minimum 4 years of experience in telecommunication field, 3 of which in (System Integration & Network Management field, & operating systems and Database administration) including 1 year experience in HP Service manager solution development and deployment
Skills
Fluent English both spoken and written
Excellent computer skills
Good communication skills
Ability to develop accurate reports
Good Reporting and organization skills
Good presentation skills
Very good in MS-SQL
Good Linux Redhat, Unix or HP-Unix fundamentals
Good SNMP protocol Knowledge
Web developing or ASP Knowledge is Value added
Department
Technology

Contract
Regular

To Apply : https://oran.ge/2zA2UUL 



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